Q: Can I view the complete catalog without registering?
A: No, to access the full catalog with wholesale prices, you must register and log in. 

Q: Are your products customizable?
A: Yes, we can make custom designs, branding, and packaging for bulk orders. We also offer private labeling. Please contact our sales team at contact@hairdramab2b.com for more details. 

Q: Can I order a sample of my custom design before bulk production?
A: Yes, we can make a sample of your custom design before starting full production. This helps you check the design, quality, and packaging before placing a bulk order. 

Q: How do I register on the B2B website?
A: Fill out the sign-up form on our website to create your account. After that, log in to see our full catalog and wholesale prices. 

Q: Can individuals place orders on this platform?
A: No. This website is only for business buyers such as retailers, wholesalers, distributors, boutique owners and salon owners.

Q: What is the minimum order quantity (MOQ) on your B2B platform?
A: We keep it simple — you can start with just 30 pieces in total across any products from our catalog. This makes it easy for businesses of all sizes to try different designs without committing to very large volumes. 

Q: Can I mix and match products in my 30-piece order?
A: Yes! You can combine any designs, colours, or styles — for example, 5 headbands, 10 scrunchies, and 15 clips — as long as your total order adds up to 30 pieces or more. 

Q: Do all 30 pieces have to be from the same product?
A: No. You can mix and match any designs from our website. Just make sure your total order has at least 30 pieces. This lets you choose the styles you like and create your own selection. 

Q: Is there a limit on how many styles I can choose from within the 30 pieces?
A: There’s no limit. You can choose as many different designs as you like — as long as your total meets or exceeds 30 units. 

Q: Do all products have the same MOQ?
A: Most of our catalog follows the flexible 30-piece mix & match MOQ, but a few SKUs may have higher MOQs due to production requirements. These will be clearly mentioned on the product page. 

Q: Why do some products have a higher MOQ?
A: We always try to keep minimum order quantities low for our clients. But some items need special materials, packaging, or higher production runs, so they have a specific MOQ. This will be clearly shown on each product page. Please contact our sales team at contact@hairdramab2b.com for more details. 

Q: Can I increase quantities after placing my order?
A: Yes, you can add more items to your order within 24–48 hours if it has not been processed yet. After your order is processed, you’ll need to place a new order for the additional quantity. You can put in a request for this to our sales team at contact@hairdramab2b.com

Q: What is your return policy for B2B orders?
A: We do a 100% inspection before dispatch, but if any defect occurs during transit, we will replace the item or adjust it in your future orders. Please raise any claims within 7 days of receiving your order. 

Q: How can I contact your support team?
A: You can reach us by email at contact@hairdramab2b.com, or use the contact form on our website. You can also drop us a message on WhatsApp, and our team will reply within 24–48 hours. 

Q: How do you ensure safe delivery of products?
A: We use premium international shipping services to make sure your order reaches safely. All products are packed in strong, secure boxes with protective layers to avoid any damage during transit. For fragile items, we use extra protective packaging. 

Q: Can I track my order?
A: Yes, once your order is dispatched, we will share a tracking number and courier partner details so you can monitor your shipment in real-time.  

Q: How much time does it take to fulfil the orders?
A: The delivery time is usually 30–45 days, depending on the quantity and products. Delivery timelines may vary based on your country. Please contact our sales team for exact delivery details. 

Q: What happens if my package is delayed?
A: Most orders arrive on time, but sometimes there can be customs or courier delays. If this happens, our team will keep you updated and work with the shipping partner to solve the issue as soon as possible. 

Q: Do you offer urgent or fast delivery?
A: Yes. For urgent deliveries, please contact our sales team. We’ll do our best to arrange faster processing and shipping based on your location and order size. 

Q: Which countries do you ship to?
A: We deliver to most countries worldwide, including the US, UK, India, Europe, Middle East, Australia, and Southeast Asia. If your country isn’t listed at checkout, please contact us directly.  

Q: How long does international shipping take?
A: Standard international shipping from the dispatch dates usually takes 14-20 working days, depending on the destination. Some regions may take longer due to customs clearance. 

Q: Do you offer express delivery for international orders?
A: Yes, express delivery options are available at an additional cost. Please check with our team during checkout for availability in your region. 

Q: Will I need to pay duties and taxes?
A: We offer Delivery Duty Paid (DDP) shipping to many countries. This means that all duties and taxes are included in the final price, and you do not need to pay anything extra when your order is delivered. 

Q: Which countries are covered under Delivery Duty Paid (DDP)?
A: We currently ship on a DDP basis to: 

• European Union 
• United Kingdom 
• USA 
• Canada 
• Australia 
• New Zealand 
• India 
• Singapore 
• UAE 
• Saudi Arabia 
• Qatar 
• Kuwait 
• Japan 
• South Korea 
• China Mainland 
• Switzerland 
• Norway 
• Mexico 
• Brazil 
• Hong Kong SAR 
• Thailand 
• Taiwan Region 
• Bahrain 
• Egypt 
• Lebanon 
• Argentina 
• Chile 
• Colombia 
• Puerto Rico 
• Isle of Man 
• San Marino 

(This list may be updated from time to time. Please confirm with our sales team if your country is not listed.)

Q: What if my country is not on the DDP list?
A: Please contact our sales team for exact delivery details. 

Q: Do you make custom designs?
A: Yes. We can create hair accessories based on your design ideas, themes, or brand requirements. 

Q: What do you need from me for custom designs?
A: You can share your design brief, reference images, or specific requirements with our sales team. We will review and confirm feasibility. 

Q: Is there a minimum order for custom products?
A: Yes, custom products usually require higher MOQs depending on the design and materials. Our team will guide you about this when you share your request. 

Q: Do you offer private labeling?
A: Yes. We provide private labeling options so you can sell our products under your own brand name. 

Q: What is required for private labeling?
A: You can send us your brand logo, designs and packaging details. Our team will then share the process, MOQ, and cost. 

Q: How can I ask about private labeling?
A: Please email our sales team at contact@hairdramab2b.com with your requirements. 

Q: How do I make payment for my order?
A: You can make payment easily through an online Razorpay link or by bank transfer. Payment details will be shared once your order is confirmed. We start production after receiving a 50% advance payment. The remaining 50% must be paid before dispatch of your order.